business-interview

Must-Have Interviewing Tips

Interviewing There’s a solution to make your interviewing more comfortable and successful.  The solution is practice.  Interviewing is a skill you can learn. Yes, it’s a skill that’s learned.  Very few people do it well without practice, like any skill.  So, I’ll provide some simple tips and then it’s up to you to practice. With the right tips and practice, you can become comfortable sharing your background and strengths with potential employers, making a good impression, getting your questions answered and ultimately landing your dream job. And, in the end you might even say you enjoy interviewing.

The first step is preparing for the interview

Develop an authentic and motivating story. Everyone thinks their job, hobbies, accomplishments, and education are like everyone else’s. But that’s not true, each of us brings a unique perspective to every moment of our lives, and it’s up to you to pick the most compelling pieces and build a ‘short story’ of you that is authentically you and motivates the interviewer to get to know you, your skills, and your strengths.

Create a ‘short story’ about yourself that explains why you’re looking for a new role and what you’ve accomplished at your current job.  This short story should be brief, because you’ll expand later during the interview, but it should compel the interviewer to want to learn more.  Therefore, it’s important to frame your story in a positive way.

Prepare for The Interview

Do research about the company, check out recent news and updates, look at the company from sources like Glassdoor to learn more about the role, salaries, benefits, and interviewing there. Do you know anyone at the company or have any connections there?  If so, connect with them and let them know you’re interested in learning more about the company and the role.

Once you’ve done research about the company, it’s time to prepare for the questions. Make a list of your strengths and while you’ll likely only ever discuss three strengths in one interview; every interview is different, and if you’re interviewing with more than one person, you won’t want to repeat yourself to each interviewer. Be prepared to provide supporting information to one or more of your strengths.

Practice typical interview questions and then practice strengths-based interview questions, Behavioral based interview questions, using the STAR approach. For more information about behavioral based interviews, check out this blog: Alison Doyle, “Behavioral Interviewing Techniques and Strategies” The Balance@ www.thebalance.com/behavioral-job-interviews-2058575.

Prepare by providing examples of when you demonstrated problem solving, providing solid customer service, or building collaborative relationships within the organization.  And now comes the most important part of your preparation, don’t just walk yourself through your story or think through anticipated questions, write it all down.  Consider great storytellers you’ve heard…their message is authentic and true, and it’s generally been practiced.  Most good speakers start with a written draft, which has been reviewed and edited, and then memorized.  Once memorized, the storyteller can relax and authentically and naturally relay their story.  The same holds true with interview questions.  The more you practice by preparing ahead, and then practicing with a family member or friend, the better you’ll get. And, because you don’t want to do a lot of interviewing to get practice, practicing before your first interview.

Next, put together a couple of interviewing outfits so you’re ready to go when you need them.  And dress a little ‘up’ beyond the company’s current employees. It used to be that wearing a suit was a must, but that’s no longer true at many companies, so learn what the company culture is and then dress slightly more formal. Not significantly, just a little. So, don’t wear a suit when everyone at the company wears tee shirts, but business casual would a perfect choice. I once had a seasoned professional come to an interview in a suit that had clearly been kept for only infrequent formal occasions.  We were a start-up where business casual was ‘dressed up’.  It was a huge red flag to the interviewers.  It said, this person isn’t as adaptable as we need for this role.  And unfortunately, the candidate’s first interview didn’t turn into a second interview.

At the Interview

business-interviewAs you respond to questions, remember to provide candid, upbeat answers. And be thorough.   Even when asked about weaknesses or failures, these are opportunities to tell the interviewer what you’ve learned and are learning from those experiences. It also establishes that you don’t make a mistake over and over, but are a continuous learner.  Everyone makes mistakes, everyone has failures, but successful individuals learn from them.  Show how you have.

Ask insightful questions when the time is right.  Ask about what to expect the first 30 days on the job, and what you need to accomplish in your first year to be successful.

The interview is your opportunity to sell yourself and to learn about the company.  This isn’t the place for you to make demands or reveal all your secrets or dreams.  It’s also not the place to discuss your specific compensation or the perks you want to join the company.  That is done after the interview once you get an offer.  And, if you get asked what your five year or long term goal is, make sure your answer aligns with the company’s perspective and future opportunities at the company.  This is not the time to reveal that you’d like to be an entrepreneur in five years and this role would help you learn what you need to get there.

At the end of the interview ask the interviewer about next steps and tell them you are interested…even if you’re not sure.  It’s easy to turn down an offer, but if you  never get an offer, you don’t get that choice.  And, whether you want the position or not, getting an offer builds your confidence.

After the Interview

Take a deep breath, because you just did it, you interviewed, and got some real practice, even if it didn’t go as well as you’d hoped.  Now is the time for reflection.  What questions could you have answered better? What conversations were left unsaid?  Are there questions that you asked that can be improved?  Homework time again, go home and right your improved responses and/or questions down.  Don’t expect that you’ll remember everything.  You may want to just add what you learned to your arsenal of questions and answers, so you enhance your ability to respond to the unexpected in the future.

successful-interviewLast, send a thank you. It’s no longer required or even necessary to send a formal written letter.  Today’s business is moving too fast and a decision about you will often likely be made in a day or two, so the best ‘thank you’ is often an email, sent within 24 hours of the interview.  That means before you leave the interview you should get the interviewer’s business card, or at least their e-mail address.  Most interviewers appreciate the ask, especially when you tell them why you’re asking for that information, and if they won’t reveal it, sending a thank you email to HR or the recruiter and asking them to forward the email is a good alternative.  Even interviewers who don’t give you their email appreciate a forwarded thank you for HR. I’ve seen it multiple times where a forwarded thank you to the hiring manager helped the manager ultimately decide between two promising candidates.  The one that sent a thoughtful, but brief thank-you got the offer.

The Key to Becoming Good at Interviewing, Practice!

 

Resume Guidelines

Resume Ideas and Guidelines

Resume Guidelines

Step One for A Successful Job Search!  Start with Your Resume.

Let’s Get Going.  You’re either just entering the job market, or you’re frustrated where you are.  So, how do you go about creating a resume that will land you an interview?

Golden Rule, The NEW Golden Rule

Include ‘white space’ within your resume. You don’t need full sentences, as in an email; take out avoidable words within sentences. And, you CAN have more than one page.

Let’s repeat that one.  You CAN have more than one page.

Format

First, about resume formats –  Chronological or Functional?  My recommendation – use Chronological, because almost everyone knows a Functional resume hides lack of work, or lack of recent experience; and because of the volume of resumes companies get, and the speed they see them, yours will never get considered if you use a Functional resume.

Start with easy to read, preferably not a template, pre-formatted resume templates can get caught in resume databases and not download correctly, leaving you with an incomplete resume.

Font

Pick a font that’s used frequently in business, like Calibri, Arial, or Times New Roman.  Stay away from anything that’s unique, or too artistic; they are challenging to read, and most people won’t bother reading it….no matter how solid your resume is.

Headings

Use the following headings:  SUMMARY OF QUALIFICATIONS, PROFESSIONAL EXPERIENCE, VOLUNTEER AND/OR ACTIVITES AND/OR HOBBIES, EDUCATION, and if you’ve published any blogs, articles, or books, you can add a title, PUBLICATIONS.

Objective Statement

Don’t use it!  Why? Because if it’s not exactly what the reader wants you can end moving forward before you begin.  So, once more, don’t use an Objective Statement.

Summary of Qualifications

Use this section and use it at the top of your resume, even if you’re fresh in the job market.  A Summary of Qualifications tells the reader that they’re going to learn a little about you, what you consider strengths, as well as where your strongest professional experiences are. (Only use for experience if it demonstrates experience relevant to the job posting).

Education

college-gradIf you’re a fresh graduate, it’s time to tell people! List the degree in all caps and FIRST, then the college name. With the degree first, the reader sees immediately you have a Bachelor’s degree/Master’s degree.  If you took interesting and relevant classes, or classes that show you are a strategic thinker, analytical, or creative, then include those.   For two reasons, one is sometimes it can show a more creative personality or more analytical, or even skills in a specific area, like Accounting/Finance, or a Digital Marketing class, which they’d never know, unless you’ve put it on your resume.  The second reason is sometimes in an interview, the interviewer sees a class that’s interesting and asks you about it…and this is a good time to ‘break the ice’ and show your interest or knowledge.

IF, you have one year of professional experience, put your Education at the end and I’ll write about that in a moment.

Professional Experience

corporate professionalMost recent first!  Never, ever, start the with your oldest position because the typical reader spends less than 30 seconds reading your resume, and may never spend the time on yours to see you’ve changed the order.

Some companies aren’t headquartered near you, or may not be familiar with an industry, include a brief description (1-2 lines) about the company’s line of business.

While you should include a brief description of your responsibilities, the bulk of what you include should be accomplishments, unique projects, or contributions you made.

Key Results of Key Accomplishments are a good way of ‘highlighting’ specific accomplishments.  It will make your results stand out, and is good for roles in Sales and Leadership.

Education and Credentials

When you add a degree or degrees, list the degree first, so the reader spots you’re it quickly. Then add the college or university name.  This is true whether you’ve been at a prestigious school like Harvard, Amherst or Stanford, or a state school/university.

If you hold a post graduate degree, like an MBA or MS, then list it first.

Do NOT list high school graduation if you’ve completed a degree or are including any post-secondary education.

Volunteering/Activities/Interests

Think it’s unimportant?  Well consider this, most people hire people they like, and the quickest way to connect with an interviewer is if there’s a common interest, or an interesting detail to ask you about.  Then, if it comes up, and often it will, you’ve created an opportunity to kick-off your first meeting on a great start.  Note, political and religious affiliations are highly discouraged because they could be misinterpreted.

And, when you’re done with your first draft, show it to others and get feedback. Make edits and draft separate versions for different roles you apply for.

Now you’re ready to hit the market!

 

GTMD16

Give to the Max Day – November 17th 2016

Please support our sister company

Doorstep Healthcare Services

a small non-profit with a BIG mission:

To provide high quality mobile dentistry to residents of assisted living and nursing homes in the Twin City area.

GiveMN.org, idea is to link passionate people with organizations who are working to make things better for more people.

The on-line giving web-site like GiveMN.org, enable our supporters to donate anytime between November 1 and 17, 2016.

Go to Give MN.org at “Find a Cause” type Doorstep Healthcare and donate.

Thank you for your support.

Unhappy-medical-professional

OCC Partners Newsletter – November 9, 2015

In this issue we look at handling unprofessional staff behavior. It’s the toughest part of managing, but we can help you. Also, stay up to date with the latest industry information and resources, we have many training classes coming up to help you and your staff maintain their professional knowledge and growth. OCC Partners is dedicated to helping fellow health care professionals, give us a call if you would like to learn more about any of these programs or classes: 763-544-1000.


What would you do?

Unhappy-medical-professionalWe often read about the following issues occurring in senior care communities. Sound familiar?

• Medication administration error
• Unsafe patient transfer
• Unprofessional conduct

Most managers report that the toughest part of their job is getting other people to do what they are supposed to do. It is often the most challenging part of management, and for many managers, the most thankless part of the job. In the current environment of low unemployment, it is especially challenging, since managers prefer to keep whatever staff they have, rather than lose staff; even if the staff they have are not doing an optimal job. However, careful decisions are critical to protect your residents, your organization, and you!

How would you handle these issues?

Healthcare ConsultingSome managers tell us that they feel held hostage to staff that have performed poorly, but they have no one to replace them. Or they are concerned that by letting them go, there will be another reason for legal issues. Sometimes, managers are counseled to keep the staff member on payroll by legal representation or corporate advisers. An important first step is to have a disciplinary review process in place, and use it. At the review always have two people present that represent the company. Set goals, expectations and a timeline for the improvement plan. Follow up as scheduled to review progress. There are many more details to handle these functions well. In a busy day, it is difficult to find time to supervise issues, but accountability is the key. It protects you and your organization from future problems.

If you would like to use On Call Clinician’s Disciplinary Review Plan or Disciplinary Review Policy, please contact us. We would be happy to help your staff functioning professionally and your management reduce risk.

Call On Call Clinicians to assist with recruiting, managing the hire process, drug screen, background checks, references and be your consultant resource on employment-related issues.

 


Consulting, Staff Education & Training – CEUs

Clinical

State Survey Training, Pre Audit Assessments, Survey Visit Management
Be prepared for tougher and more frequent reviews. As regulations change, diligence and planning are important.

Assisted Living Boot Camp
Training for Nurses. By equipping Nurses with valuable training tools, you can count on quality care delivery. This is a great way to increase their knowledge base.

Advance Care Planning
Do your staff understand when to properly and legally execute DNR / DNI / POLST / Living Will Essential information to support residents and communities?

Employment

Retention Training
Staff shortages are significant — keep the staff you have! Increase staff retention and decrease employee turnover: turnover costs 20-100 % for each hire! Protect your investment — well trained staff are happier and stay longer.

Employee and HR
medical-educationDo you provide on-boarding training, employee reviews, exit interviews? How do you handle disciplinary issues? When is it legal to drug screen after hire? What do you do if an employee accuses your organization or another employee of an issue? How do you manage your ongoing employee file needs? Your human resources are your largest expense! Manage well and you will save legal expenses, have better retention, and improve occupancy. Training and management are both available — Let On Call manage it all for you!

Operations

Occupancy Marketing Audit & Training
Do you know your costs for each new resident? Do you know if your marketing dollars are wisely deployed? How can you reduce your marketing expenses AND increase your occupancy? On Call’s training and tools are very effective!

Resident Aid Training
Your best assets to maintaining happy residents, increase occupancy, and decrease turnover is training. Save money by our ongoing program.

Employee and HR Management
Let On Call do it all so you can focus on your residents:
• Recruit
• Drug Screen
• Hire
• Onboard
• Train
• Review
• Discipline
• Exit interview
Questions about employee issues — we can help!


Primary & Behavioral Health Mobile Teams

On Call Clinician’s Mobile Medical Team provides community-based care to senior living sites throughout the metro. If a patient has a change in condition, a care provider can be notified and can assess the situation. Depending on the situation, we can coordinate treatment. Orders can be written, a mobile lab or x-ray can perform the necessary work. Depending upon the situation, many patients can receive treatment without leaving the comfort of their own apartment. The communities do not have to worry about coordinating transportation to and from clinics or calling family members to help. Our providers’ special skills are also helpful for wound care, cardiac, hospice & palliative care. This decreases frequent visits to outside clinics, and has proven to be maintain resident occupancy for longer periods and avoids any unnecessary hospital stays.

Our Mobile Clinic Offers:
· Primary Care
· Behavioral Health
· Foot Care
· Dental

 

medical-professional

OCC Partners Newsletter – October 15, 2015

In this issue we’ve outlined some of the benefits our mobile clinic provides to Senior Communities. Mobile clinics are a great way to expand services to senior residents improving their quality of life and staff satisfaction and retention. Stay up to date with the latest industry information and resources, we have many training classes coming up to help you and your staff maintain their professional knowledge and growth. OCC Partners is dedicated to helping fellow health care professionals, give us a call if you would like to learn more about any of these programs or classes: 763-544-1000.


Mobile Clinic in Senior Communities

People are talking about us! Here’s what they are saying:

Active-Seniors“We love our Rounding Doctor. Any staff we have encountered have been nothing but accommodating and helpful.”

“OCC adds a profound element of care to a population that would otherwise go unserved. The mental health providers and the office support team we work with are phenomenal. They take care of my residents and assist my nursing team improve their quality of care. I enjoy working with them so much and I plan to utilize all the services offered by OCC to improve the workplace, staff and the community that we serve.”

Do you benefit your residents by providing care coordination?
On Call Clinicians’ Mobile Clinic can provide an excellent Care Coordination program for you.

On Call Clinicians Primary Care Coordination Model includes:

• Regular on-location visits from physician / nurse practitioner
• Integration with On Call Clinicians other providers as services are needed
• Behavioral Health/Psychology
• Foot care services
• Physical, Occupational & Speech Therapy, Wellness Program
• Wound Care
• Palliative Care/Hospice

Benefits to Residents & Community

• Medication management is seamless with better communication between providers
• Staff & Family communication is less time intensive, all necessary information is shared more effectively and efficiently, leading to better patient decisions
and care
• Keeping residents healthy to remain in low-level acuity housing as long as possible
• Improve quality of life of residents, support aging in place to maintain residency
• Reduce hospital & ER visits & more severe health risks (diabetes, hypertension, arthritis & COPD)
• More stable occupancy rate
• Staff satisfaction and retention

Your residents deserve the best healthcare you can give them. By bringing healthcare to them, you show you care!


Consulting, Staff Education & Training – CEUs

Clinical

State Survey Training, Pre Audit Assessments, Survey Visit Management
Be prepared for tougher and more frequent reviews. As regulations change, diligence and planning are important.

Assisted Living Boot Camp
Training for Nurses. By equipping Nurses with valuable training tools, you can count on quality care delivery. This is a great way to increase their knowledge base.

Advance Care Planning
Do your staff understand when to properly and legally execute DNR / DNI / POLST / Living Will Essential information to support residents and communities?

Employment

Retention Training
Staff shortages are significant — keep the staff you have! Increase staff retention and decrease employee turnover: turnover costs 20-100 % for each hire! Protect your investment — well trained staff are happier and stay longer.

Employee and HR
medical-educationDo you provide on-boarding training, employee reviews, exit interviews? How do you handle disciplinary issues? When is it legal to drug screen after hire? What do you do if an employee accuses your organization or another employee of an issue? How do you manage your ongoing employee file needs? Your human resources are your largest expense! Manage well and you will save legal expenses, have better retention, and improve occupancy. Training and management are both available — Let On Call manage it all for you!

Operations

Occupancy Marketing Audit & Training
Do you know your costs for each new resident? Do you know if your marketing dollars are wisely deployed? How can you reduce your marketing expenses AND increase your occupancy? On Call’s training and tools are very effective!

Resident Aid Training
Your best assets to maintaining happy residents, increase occupancy, and decrease turnover is training. Save money by our ongoing program.

Employee and HR Management
Let On Call do it all so you can focus on your residents:
• Recruit
• Drug Screen
• Hire
• Onboard
• Train
• Review
• Discipline
• Exit interview
Questions about employee issues — we can help!


Primary & Behavioral Health Mobile Teams

On Call Clinician’s Mobile Medical Team provides community-based care to senior living sites throughout the metro. If a patient has a change in condition, a care provider can be notified and can assess the situation. Depending on the situation, we can coordinate treatment. Orders can be written, a mobile lab or x-ray can perform the necessary work. Depending upon the situation, many patients can receive treatment without leaving the comfort of their own apartment. The communities do not have to worry about coordinating transportation to and from clinics or calling family members to help. Our providers’ special skills are also helpful for wound care, cardiac, hospice & palliative care. This decreases frequent visits to outside clinics, and has proven to be maintain resident occupancy for longer periods and avoids any unnecessary hospital stays.

Our Mobile Clinic Offers:
· Primary Care
· Behavioral Health
· Foot Care
· Dental